Retail Case Study

Technical Environment: Major Retail Chain

Context:

Our Client operates a chain of retail stores, and faces increasingly tough competition on price, quality, logistics, labour costs and service.

Tecknic’s role: 

• Operations assessment, project management and change management

• Planning and communication using a range of tools

• Management of cross-functional project teams

• Optimise staffing levels while maintaining or improving service

• Reduce inventory and associated logistics costs

• Manage stakeholder relationships

Sustainable Results Delivered

· Implementation of routine Cycle counting, along with the optimal techniques to do so.

· Pareto analysis of stock mix and quantity to focus decision making to maximise inventory turns

· Min max inventory levels in response to historical and projected sales levels

· Inventory locations optimised to minimise handling time labour

· Analysis of sales vs labour cost and comparison to benchmark standards

· Top class Change & Programme management throughout the entire process.

· Employee development

· Development, management and hand over of a sustainable Continuous Improvement Programme

Results Achieved to the bottom line

Reduction of over 45% in stock and 23% headcount reduction

Return on Investment

Project generated a recurring annual return of 14 times the initial investment.