Financial Services Case Study

Technical Environment: Financial Services Industry

Context: 

The Client is a multinational financial services company and a leading provider of long term savings and investments to around 6 million customers worldwide for nearly 200 years. Increased competition caused by market deregulation means that shorter lead times, cost efficiency and improved customer responsiveness have become critical.

Tecknic’s role: 

• Project review, management and leadership

• Planning and communication

• Reduce processing time and improve transaction accuracy

• Work closely with the stakeholders, manage climate and expectations

Sustainable Results Delivered

· Improved understanding of business by entire team

· Identification and minimisation of poor quality inputs to the system

· Understanding of Work volume patterns for optimal resource scheduling

· Streamlining of approval process to remove duplicate/redundant steps

· Standardisation of company training procedures and methods

· Development of Document templates, including customer input forms

· Top class Change & Programme management throughout the entire process.

· Employee development

· Development, management and hand over of a sustainable Continuous Improvement Programme

Results Achieved to the bottom line

All processing backlogs were removed, resulting in 30+% reduction in headcount requirement.

Return on Investment

Project generated a recurring annual return of 12.2 times the initial investment.